Privacy Policy
How we collect, use, and protect your personal information.
Last updated: October 2024
Introduction
Royal-iris is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Property information relevant to solar installation assessments
- Enquiry details and service preferences
- Technical information such as IP address, browser type, and device information
- Website usage data through cookies and similar technologies
How We Collect Information
We collect personal information through:
- Forms submitted on our website
- Email correspondence
- Telephone conversations
- Site visits and assessments
- Automatic collection through cookies when you browse our website
Purpose of Collection
We use your personal information to:
- Respond to enquiries and provide requested services
- Prepare quotes and proposals for solar installations
- Schedule and conduct site assessments
- Communicate about your project or service
- Improve our website and services
- Comply with legal obligations
Disclosure of Information
We may share your personal information with:
- Our installation partners and contractors who assist in delivering services
- Professional advisors such as accountants and lawyers
- Government agencies where required for rebate applications or regulatory compliance
- Service providers who assist with website hosting and maintenance
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely destroy or de-identify it.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any websites you visit through links on our site.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia