GDPR Information
Your rights under the General Data Protection Regulation.
Last updated: October 2024
About GDPR
The General Data Protection Regulation (GDPR) is a European Union regulation that governs how organisations collect, process, and protect personal data of individuals in the EU. While Royal-iris operates primarily in Australia, we extend GDPR-equivalent protections to all users who interact with our website and services.
Data Controller
Royal-iris acts as the data controller for personal information collected through this website. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia
Legal Basis for Processing
We process personal data under the following legal bases:
Consent
Where you have given clear consent for us to process your personal data for specific purposes, such as:
- Receiving marketing communications
- Use of non-essential cookies
Contractual Necessity
Processing necessary for the performance of a contract or to take steps at your request before entering into a contract:
- Processing enquiries about our services
- Preparing quotes and proposals
- Delivering installation services
Legitimate Interests
Processing necessary for our legitimate interests, where those interests are not overridden by your rights:
- Improving our website and services
- Preventing fraud and ensuring security
- Understanding how our services are used
Legal Obligation
Processing necessary for compliance with legal obligations:
- Maintaining business records for tax purposes
- Complying with regulatory requirements
Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or we are processing your data under GDPR principles, you have the following rights:
Right to Access
You have the right to request copies of your personal data. We may charge a small fee for this service if the request is manifestly unfounded or excessive.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions, such as while we verify the accuracy of data you have contested.
Right to Object
You have the right to object to our processing of your personal data under certain conditions, including processing based on legitimate interests or for direct marketing purposes.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. If your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, in which case we will inform you.
Data Transfers
As an Australian company, any personal data you provide may be transferred to and processed in Australia. Australia is not covered by an adequacy decision from the European Commission. We implement appropriate safeguards to ensure your data receives an adequate level of protection, including standard contractual clauses where applicable.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purpose for which it was collected. When data is no longer needed, we securely delete or anonymise it.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
Children's Data
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can take appropriate action.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence. You can find contact details for EU data protection authorities at the European Data Protection Board website.
Australian residents may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Information
We may update this GDPR information from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For any questions about our GDPR practices or to exercise your rights, please contact us:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia